FAQs

Frequently Asked Questions


Once your order is placed, http://www.vector-x.com/ assigns your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB number. You can track the order using the AWB number on their respective website.

vector-x.com uses a reputed logistics service provider to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order to shop again.

All credit card and debit card payments on vector-x.com are processed through secure and trusted payment gateways. vector-x.com does not store or capture any credit card or net banking related information. 3D secure password service is used by banks for online transactions, providing an additional layer of security through identity verification.

There are a few pin codes which are not yet serviceable by our courier partners. However, we are trying our best to make them serviceable. We request you to check back after a few days.

Once you have placed an order, your ‘My Account’ will be updated with the same. You can cancel the order within one hour from the time it was placed. After that, you won’t not be able to cancel the order. However, if you have paid using credit card/net banking, you may choose not to accept the order at the time of delivery and we will refund the amount to you, once the shipment comes back to us.